Help Center
How AI Works
Last updated: March 10, 2026
Healthcare with AI uses an AI orchestrator that coordinates multiple AI models to handle patient communication, clinic operations, and decision support. Here's a plain-language overview of what the AI does, how it learns, and how your data stays private.
The AI Orchestrator
At the core is an AI orchestrator that routes tasks to the right AI model. It uses Google Gemini as the primary model and OpenAI as a fallback. The orchestrator decides whether a patient message needs appointment booking, a medical query response, or escalation to a human.
What AI Can Do in Your Clinic
WhatsApp Chatbot
Books appointments, answers queries, sends reminders
Voice AI
Handles phone calls, detects emergencies
Voice Rx
Converts speech to structured prescriptions
Smart Suggestions
Drug autocomplete, dosage recommendations
How AI Learns from Your Clinic
The AI learns your clinic's specific context: doctor names, specializations, working hours, consultation fees, and common procedures. This information is used to provide accurate responses to patients. The AI does not learn from patient medical data.
Privacy & Security
Patient data is encrypted at rest and in transit. AI models process data in real-time and do not retain patient information after processing. Your clinic's data is isolated in a multi-tenant architecture — no clinic can access another's data.
Tips
- Complete your clinic profile fully — the AI uses it to answer patient questions
- Review AI conversation logs weekly to catch any inaccurate responses
- The AI never provides medical diagnoses — it focuses on administrative tasks