If you've forgotten your password:

1. 1. Click "Forgot Password" on the login page
2. 2. Enter the email address you registered with
3. 3. Check your email for a password reset link (valid for 1 hour)
4. 4. Click the link and set a new password (minimum 8 characters, include a number)
5. 5. Log in with your new password

To change your registered email address:

1. 1. Log in with your current credentials
2. 2. Go to Settings → Profile → Email
3. 3. Enter your new email address and current password for verification
4. 4. A verification link is sent to the new email — click it to confirm
5. 5. Once confirmed, your login email is updated

Accounts are locked after 5 consecutive failed login attempts. To unlock:

1. 1. Wait 30 minutes — the account unlocks automatically
2. 2. Alternatively, use "Forgot Password" to reset and unlock immediately
3. 3. If your account was locked by an admin, contact the clinic owner to unlock it

If you're having trouble with two-factor authentication:

1. 1. Lost authenticator app access? Use one of your saved backup codes to log in
2. 2. Backup codes used up? Contact support with ID verification to reset 2FA
3. 3. OTP not matching? Ensure your phone's time is set to automatic (time-based OTPs are time-sensitive)
4. 4. Want to disable 2FA? Go to Settings → Security → Two-Factor Authentication