Help Center
Queue & Token Management
Last updated: March 10, 2026
The queue system manages walk-in patients with automatic token numbering. Patients see their position in real-time, and doctors can call the next patient with one click.
Starting the Queue
Click "Start Queue" at the beginning of each session. This resets the token counter and opens the queue for new patients. Each doctor can have their own independent queue.
Calling the Next Patient
Click "Call Next" to summon the next patient in line. Their token number is displayed on the waiting room screen (if configured) and they receive a WhatsApp notification.
Skip & Re-queue
If a patient is not present when called, click "Skip." They move to the end of the queue and the next patient is called. Skipped patients can be manually re-queued at any position.
Completing a Consultation
After finishing with a patient, click "Complete." This logs the consultation time, moves the patient out of the queue, and automatically calls the next patient if auto-advance is enabled.
Important
Remember to end the queue at the close of each session. An active queue left open will show incorrect wait times to patients checking via WhatsApp.
Tips
- Enable "Auto-advance" to call the next patient automatically after completing one
- Use priority tokens for emergency walk-ins who need to be seen immediately
- The estimated wait time improves over time as the system learns your pace